Privacy Policy

1. Introduction

Welcome to Arrow Interior (legal entity: Arrow Interior - A unit of S V Innovative Infra). We are committed to protecting your privacy and ensuring that your personal and architectural information is handled in a safe, transparent, and responsible manner.

This Privacy Policy explains what personal information we collect when you visit our website (arrowinterior.in), interact with our 3D Design Consultation forms, use our Cost Estimator tool, or communicate with our design team.

2. Information We Collect

We may collect and process the following categories of personal information:

• Identity & Contact Details: Your full name, WhatsApp phone number, email address, and residential property address in Bengaluru.
• Property & Architectural Data: Property configuration (2 BHK, 3 BHK, 4 BHK, Villa, Renovation), floor plans, carpet area, possession dates, design style preferences, and estimated budget range.
• Communication Records: WhatsApp chats, telephone inquiries, site consultation notes, design feedback, and consultation scheduling preferences.
• Technical Usage Data: Anonymized IP addresses, browser types, device information, and interaction data to enhance website performance and user experience.

3. How We Use Your Information

We use your information strictly for legitimate business purposes:

4. Zero Spam & WhatsApp Communications Policy

We maintain a strict Zero-Spam Policy. We do not sell, rent, trade, or share your contact number or email address with third-party marketers, banks, or telemarketers under any circumstances.

When you submit a consultation form or connect via WhatsApp, you will only receive communications relevant to your interior design inquiry or project execution. You can opt out of non-essential communications at any time by messaging "STOP" to our WhatsApp number.

5. Architectural & Design Confidentiality

Floor plans, structural drawings, and custom furniture designs created for your residence are treated with strict confidentiality. Project photos taken for our portfolio will strictly respect client privacy and exclude personal belongings or identifiable personal documentation.

6. Data Security & Retention

We implement industry-standard SSL encryption and secure server protocols to safeguard your personal data from unauthorized access or disclosure. We retain your project records and warranty information for the duration of the 10-year warranty period to facilitate ongoing support.